I ordered 100 coasters from Print Globe using their color guide. They debited the charge right away and then sent a preview that I OK'd...the color was bright red.
Nowhere in the ordering information did they say that colors may differ from what you see on your monitor. After several weeks, I received my order and the red color was maroon/brown. I could never get the account rep to call me back or answer emails so I called the company directly and was directed to my rep. She said that the color number I used was indeed maroon/brown and that if I wanted them reprinted I should find the pantone color I wanted and use that number.
So I sent back the old coasters and reordered with the "red" color number. Weeks later, I inquired about the order and it had been sent somewhere else. She was sorry and said that I wouldn't be charged and she would put a rush on the order.
Another 10 days and I get the new order....same brown color and no refund. Don't bother with them!
Monetary Loss: $59.