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I ordered 100 coasters from Print Globe using their color guide.They debited the charge right away and then sent a preview that I OK'd...the color was bright red.

Nowhere in the ordering information did they say that colors may differ from what you see on your monitor. After several weeks, I received my order and the red color was maroon/brown. I could never get the account rep to call me back or answer emails so I called the company directly and was directed to my rep. She said that the color number I used was indeed maroon/brown and that if I wanted them reprinted I should find the pantone color I wanted and use that number.

So I sent back the old coasters and reordered with the "red" color number. Weeks later, I inquired about the order and it had been sent somewhere else. She was sorry and said that I wouldn't be charged and she would put a rush on the order.

Another 10 days and I get the new order....same brown color and no refund.Don't bother with them!

Monetary Loss: $59.

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Kobe
#561367

I am happy to report that PrintGlobe corrected my order and I have since received the coasters I wanted.

Anonymous
#547639

Hi Kobe,

We stand by our work at PrintGlobe, and customer satisfaction is our #1 priority. Please contact me directly and I'll be happy to see what I can do to assist you in correcting your coaster order. I am very sorry to hear of your experience and can assure you that is not a representation of how we do business. I look forward to hearing from you so we may get this resolved and count you among our 10's of thousands of satisfied customers.

Warm Regards

Jamie Dickens

Director of Sales

Jamie@printglobe.com

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